Fair

to the questions

Dear,

In order to ensure optimal transaction security, our site only accepts online payments by credit card. You cannot therefore order by telephone.

Payments by credit card are fully managed on the secure site.

This implies that no banking information concerning you passes through our site.

Payment by credit card is therefore perfectly secure. Your order will be recorded as soon as payment is accepted by the European Bank Crédit Mutuel (BECM). You can control the security system, for this you will notice at the bottom of the page a closed padlock, a security symbol.

You can pay online with confidence.

Sincerely,
Client service

Madam, Sir,
First of all, thank you for your interest in our website.

As of today, we offer payment in 3 interest-free installments with Scalapay. You can go to the payment page and select " Scalapay - Pay in 3 interest-free installments"

Customer Service

Dear,

First of all, thank you for your interest in our website.

You can make your purchases on our site with complete peace of mind. All your purchases on cosmoparis.com are protected and secure. Your bank details are encrypted and disappear automatically after payment. By paying with PayPal, your financial information is never shared with the merchant, so you benefit from fraud protection.

Sincerely,

Client service

Madam, Sir,

First of all, thank you for your interest in our website.

To date and for logistical reasons, we do not yet have a parcel collection point in our warehouses.
You can, however, collect your package from a Cosmoparis store, if you choose in-store delivery when confirming your basket.

If you would like to be kept informed about the development of our services, you can subscribe to our Newsletter.

Sincerely,

Customer Service

How much are the shipping costs?

We offer several delivery services to best meet your needs:

- In France :
- Colissimo at home : €5 shipping costs, and free from €180 of purchase.
- Mondial Relay : €3.90 shipping costs, and free for purchases over €180.

- Euro zone :
We also ship to several European countries, with two delivery options:
- Mondial Relay : Available for Luxembourg, Belgium, Spain, the Netherlands and Portugal.
- Colissimo : Available for the same destinations and other countries in the Eurozone. Fees vary depending on the destination country.

- Delivery to store: Free.

For any additional questions or clarifications, do not hesitate to contact us .

Madam, Sir,

We deliver to Metropolitan France and within the European Zone.

Subscribe to our Newsletter if you would like to be informed in advance of any changes to our delivery scope.

Sincerely,

Customer Service

Madam, Sir,

Delivery by Colissimo to your home or to a relay point as well as Mondial Relay : your package will be delivered to you by post or to a relay point within 72 hours.

Sincerely,

Customer Service

The promotional code is associated with a special operation. It is for single use and cannot be combined with another promotional code or the sponsorship code.

Use of the Promo Code: The promotional code must be entered in the field dedicated to this purpose when filling your basket at the payment stage. We strongly recommend that you finalize your order immediately after entering your code in order to avoid any malfunction that would cause you to lose the benefit. We are unable to re-credit you with the commercial advantage associated with a code after an order has been placed. Consequently, we do not accept any complaints regarding the misuse or failure to use a code.

If you are already a customer on our site, have filled your basket and wish to place an order, you must identify yourself by entering your email address and password.
If you have forgotten your password, you can obtain it by e-mail, on the login page , by clicking on the link " Forgotten your password? ".
If you are not yet a customer on our site, you must first create an account. You will then have to provide a certain amount of information, including your email address.


Be careful to respect the upper and lower case of the new password that will be sent to you. We also invite you to check the "spam" box of your software / mail service , some Internet services may have inadvertently filtered the automatically generated mail and sent to your address.

If you wish to change your password, log in to "My Account". When you need to log in, click on "forgotten password". A new password will then be sent to the email address you used to create your account.

If you are still having difficulty logging in, we invite you to contact our Customer Service who will be able to guide you through these different steps and/or take control of your account directly.

Sincerely,

Customer Service

Contact our customer service

You can modify your order as long as it has not been validated (payment confirmed).
From your shopping cart, you can remove the item(s) you do not wish to receive before placing your order.
You cannot modify the contents of an order that has been validated and paid for.

Sincerely,

Customer Service

Once your payment is validated:
A note appears on the screen and immediately tells you that your payment is confirmed.
Automatically, a confirmation email is sent to you indicating the validation of your order and your payment.
View your orders from your “My Account” area, accessible at the top right of the site pages, by clicking on “Order History”.

Sincerely,

Customer Service

In the "My Account" area, first check the "Order History" section. On this page, you will find all the information relating to your order. The status will indicate whether it is "pending" if it has not yet been processed or "shipped" if it has been sent.
You can then contact our customer service by email at the following address: clients_cosmoparis@cosmoparis.com

This verification procedure is intended to protect you.

In fact, it happens that due to identity theft or bank card theft, certain orders are considered fraudulent.

By requesting these supporting documents, we are trying to limit the risks for honest buyers.

We are still waiting for these documents and we thank you for your understanding.

In order to guarantee that you receive your order confirmation and dispatch emails correctly, we systematically check the validity of your email address when you create your customer account.
We therefore recommend that you take care to provide a valid email address when registering. An address may be considered "invalid" if the domain name (the part of your address after the "@") is not recognized, reliable or if it is incorrect.
It is also possible that the part before the @ is prohibited because it is considered to carry a certain risk of the email being sent to spam.
For more information, we invite you to contact Customer Service.

In order to satisfy you as best as possible, we have put in place an option that allows you to make a selection of products that you can then find at any time in your customer account. To do this, you must have or create a customer account on the site.
From a product sheet: simply go to the sheet for the product concerned and then click on the “Heart” icon.
From the site: Find your entire selection on the little heart in the menu at the top right.
From your selection, you can then easily transfer part of your selection or all of your products to the basket or even share it on Facebook or by email.
Please note, the products are not reserved.

You have two options:
- You create an account directly in the “ACCOUNT” space at the top right of each page of the site.
- You create your account when you validate your order.
Simply select the items you want and click on "View my cart" then "Proceed to payment". You don't have an account yet. You fill out the form provided.
Finally, click on "validate" at the bottom of the page. An email will be sent to you to confirm the creation of your account as well as a reminder of your password. Don't forget to keep it because it will be useful to you the next time you log in.

Sincerely,

Customer Service

Modify your personal information by going to the space: “My account”.
In the section titled “My information”, click on “I modify”.
Your changes will be taken into account by clicking on the “I validate” button.

Sincerely,

By subscribing to our newsletters, you will have the opportunity to benefit from exclusive discounts. All you have to do is enter the privilege code received in the newsletters, during your next order.

Your name, email address and shipping address are required for us to process your orders.
Your mobile phone number is essential if you wish to receive our special offers by SMS.
Unless you agree, they are not transmitted to other companies.
Personal information concerning you may be subject to automated processing. In accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to oppose, access and rectify data concerning you. To exercise this right, contact us via the contact form.

Please note that as soon as you can add a product to your basket, it means that we have it in stock. In fact, all products visible on the e-shop site are available for sale.

For products displayed as out of stock on our site, it is possible that the product was sold out during the day. We invite you to reconnect regularly in the following days to check if we have received a new arrival of the reference in question.

On the clothing product sheets, you have a Size Guide (next to the add to cart button).
However, there are products that run large or small. In this type of case, an alert message will alert you when choosing the size ("Warning, this product runs small / this product runs large").
In the absence of an alert, you can choose your usual size as normal.

First of all, thank you for your interest in our website.
Regarding products displayed as out of stock on our site, it is possible that they were sold out during the day.
We invite you to reconnect regularly in the following days to check if we have received a new arrival of the reference in question, or to add a stock alert on the model/size that interests you.
Subscribe to our Newsletter if you want to be informed in advance of any product arrivals and never miss our great deals again.

First of all, thank you for your interest in our website.
On the product sheets, you have a Size Guide (above the add to cart button).
However, there are products that run large or small. In this type of case, an alert message will alert you when choosing the size ("Warning, this product runs small / this product runs large").
In the absence of an alert you can normally choose your usual size.

Contact customer service here.

If you are already a customer, please authenticate yourself by clicking here , before filling out this form. This will allow us to process your request more quickly.

Sincerely,

Customer Service

A favorite? From the product sheet, you can check if your item is available in the store of your choice by clicking on "Check availability in store".

Before triggering the investigation procedure with Colissimo, please make sure that no member of your family, or neighbor, or caretaker has received the package in your place. This is a case that we encounter frequently.
If you were absent for more than 15 days, it is also possible that the package was returned to us after the parcel retention period in your post office had passed. Your tracking will then mention Parcel returned to sender / Parcel unclaimed. In this case, please fill out the form "My order has been returned to your warehouses".
If these checks have already been carried out, please fill out the form below so that we can open an investigation with Colissimo.
In fact, since all our packages are delivered against signature, we will check that the receipt has been signed in order to try to identify the recipient of the package.

Contact customer service here.

Sincerely,

Madam, Sir,

Before triggering an internal investigation into your order, please check that you have not been the subject of a request for supporting documents related to payment control procedures (fight against fraud). If this is the case, the The status of your order in your customer account shows: “Waiting for documents” when a request for supporting documents has been issued.
This request has been sent to you by email, please check your spam folder.

If this is not the case, after 72 working hours, if the status of your order is still "in progress", please complete the form below so that we can initiate an investigation.

Contact customer service here.

Sincerely,

Customer Service

The Customer has 14 days from receipt of their order to return a product to a COSMOPARIS store free of charge or by post: Make a return/exchange To initiate a return, go to our website, to your customer account and follow the instructions to generate a return label. The exchange is only made on the same model at the same price.

Contact customer service to make a return request at the following email address: clients_cosmoparis@cosmoparis.com

In case of defective product,
Please send your return request via your customer area, send a return with the reason "defective" and send us an image and a comment. Our team will process the return within 48 working hours.

After verification by Cosmoparis, if the item is declared defective, a prepaid return label will be sent to you by email.

Please also let us know if you refused the package from the carrier due to visible damage to the package(s).

You have 14 days from the date of receipt of your order to notify us of any problem with the conformity of the products received.
To do this, please fill out the form below, specifying the product concerned (reference number of the product ordered) as well as those you received instead (reference number appearing on the packaging of the product received).

Please also let us know if you refused the package from the carrier due to this non-conformity noted upon delivery.

Contact customer service

You can exchange one or more products by going to "Make a return" > Exchange a product > Select the reason for exchange (color or size). Exchanges are only made on non-discounted items.

In accordance with the provisions of Article L.221-18 of the Consumer Code, the Customer has a period of 14 calendar days to exercise his right of withdrawal, without having to provide any reason. The period runs from the day of receipt of the order.

In the event of exercising the right of withdrawal within the aforementioned period and subject to compliance with the return conditions, Cosmoparis will reimburse you the price of the product(s) purchased.

Returns can be made free of charge in one of the COSMOPARIS stores (excluding Galeries Lafayette, One Nation, Printemps and BHV Rivoli corners), it being specified that Products ordered in the "OUTLET" section of the Site cannot be returned in store (in this case the return is free); either by post by going to your customer area > Make a return > Select a reason > Generate the return label ( A contribution of return costs of €4.90 will be deducted from your refund ) or you can return them at your expense to the following address:

Cosmoparis at LOG SMC – Web return service

Departmental road 6Extension ZAC SAINT CHARLE13710 FUVEAU

If you have made a return, the refund will be made directly to your bank account. Please take into account any possible refund delays. The credited amount should appear on your account between 2 and 10 working days.

Please feel free to go to your account to check the status of your return and refund.

Thank you for your order.

Our after-sales service is at your disposal by email: clients_cosmoparis@cosmoparis.com.

Do not hesitate to contact us via our contact form or at clients_cosmoparis@cosmoparis.com

Do not hesitate to contact us via our contact form or at clients_cosmoparis@cosmoparis.com